I bet you opened this mail because of the strong title. The title is not a joke nor a way to get your attention. In reality this sentence comes from a customer user of the MULTICENTER …. yes, you understand that correctly!
A CUSTOMER USER CALLED AND SAID:
“THE MULTICENTER SUCKS!”
Now I’ll explain how this came about…
This customer has always been satisfied until he picked up the phone and called me assaulting me with this statement.
At the moment I was rather ill, I immediately understood from his tone of voice that it was not a joke.
Something serious happened.
I asked his to explain the situation, and for 15 minutes he described in ways that I could not repeat, but he was certainly frustrated by the breaking of an angular transmission that controls the rotation of the fourth axis satellite.
His description for these 15 minutes was rather difficult to understand because anger prevented him from sustaining a logical account, jumping from one point to another, mixing everything with his client’s complaints against him due to delays in delivering the goods produced by the MULTICENTER.
To make it short, I immediately put the customer in touch with our service, to better understand what to do and how to intervene to fix it all.
As a first goal, the priority is to get the customer’s machine running so that it can return to production, then, at the end of the intervention, a point is made of the situation to understand the origin of the problem and initiate corrective actions so that it does not happen again.
The first operation was to eliminate from the cycle the pallet 3 that had been down and was no longer working. Since the client had removed the angular transmission mechanism, we examined the part in question while the MULTICENTER started again to produce, at a lower rate, but for now it was producing.
Well, at the end of the meeting, it appeared that the angular transmission had a maintenance scheduled every 12 months as an oil level check and any oil filling.
This machine was in production for 3 years for most of the time in double shift (16 hours / day) and in some periods with 3 shifts (24 hours / day).
IN 3 YEARS THE CUSTOMER NEVER FOLLOWED THE PREVENTIVE MAINTENANCE DELIVERED WITH THE MACHINE!!
TRY NOT TO CHANGE THE OIL OF YOUR CAR FOR 3 YEARS AND PRETEND TO PROTEST WITH THE MANUFACTURER SAYING THAT THE CAR SUCKS
Below see what happened by ignoring the planned maintenance of this bevel gear for 3 years, here are the original photographs …
I wanted to share this case with you, to make you understand how important it is to perform the scheduled maintenance of your machines.
The preventive maintenance contract is not a warranty extension contract, but an additional ordinary scheduled maintenance contract with an annual term.
During the scheduled outings, no extraordinary repairs are carried out.
I also remember that in terms of safety and health, the employer (your company) is obliged to ensure that everything that you make available to workers (employees) to enable them to carry out their activity is in compliance with the laws in force (Legislative Decree 81/2008).
WHY A PREVENTIVE MAINTENANCE CONTRACT?
Here are explained the reasons for the WHY CONVENTS a preventive maintenance contract:
– Increase your productivity and drastically reduce unplanned downtime
– Increased safety for the operator
– Compliance with safety regulations (Legislative Decree 81/2008)
– Machinery optimization over time
– Monitoring of management costs
– Reduction of number of interventions
– Reduction of intervention costs
– Reduction of waiting times for spare parts
– Preferential intervention lane
– Telephone assistance continuity
– Prevention from catastrophic and unexpected breakages with consequent stoppage of production (see the case of this article)
– Constant monitoring of machinery efficiency
– 20% discount on hourly rate
DISCOVER OUR PROPOSED PROGRAMMED MAINTENANCE
CLICK ON THE LINK BELOW TO IMMEDIATELY READ THE SECRET TO REDUCE THE MACHINE DOWNTIMES:
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